Terms of service
Last updated: 22 August 2026
Welcome to Goompy.
These Terms of Service explain the rules that apply when you visit our website, browse our store, place an order, create an account, contact us or otherwise use our services.
In these Terms, “Goompy”, “we”, “us” and “our” refer to Goompy. “You” and “your” refer to the customer, website visitor, account holder or person using our store.
Our online store is powered by Shopify. We use third-party print-on-demand fulfilment partners and print providers to produce, pack and ship our products. The providers used may vary depending on the product, delivery destination, availability and fulfilment requirements.
By using our website or placing an order, you agree to these Terms and the policies available through our website, including our Return and Refund Policy, Shipping Policy and Privacy Policy.
If you do not agree to these Terms, please do not use our website or place an order.
1. Important consumer rights
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, warranty, right or remedy that cannot lawfully be excluded, restricted or modified.
This includes rights you may have under the Australian Consumer Law and other applicable consumer protection laws relating to faulty, damaged, defective, unsafe, misdescribed or incorrectly supplied products.
If there is any inconsistency between these Terms and a right or remedy that cannot lawfully be excluded, the applicable consumer right or remedy will apply to the extent of the inconsistency.
2. About Goompy
Goompy is an online clothing and merchandise brand. We create our own original designs and use third-party print-on-demand fulfilment partners and print providers to produce, pack and ship products after an order is placed.
Our products are made to order. This means that products are produced specifically for the order placed by the customer.
We do not generally hold ready-made stock for returns or exchanges.
The print provider and fulfilment location may vary between products and orders. The shipping destinations currently available are shown at checkout and may vary depending on the product, delivery address and fulfilment availability.
3. Eligibility and customer accounts
By using our website or placing an order, you confirm that you are at least the age of majority in your location or that you are using the website with the involvement and consent of a parent or legal guardian.
Our website is not directed at children. Any children’s products sold by Goompy are intended to be purchased by adults, parents or guardians.
If you create a customer account, you are responsible for keeping your login details secure and for activity that occurs through your account, except where the activity was caused by our error or something outside your reasonable control.
You agree to provide accurate, current and complete information when creating an account, placing an order or contacting us.
Please notify us promptly if you believe your account has been accessed without authorization.
4. Product information
We take reasonable care to describe and display our products accurately.
However, you understand that:
- colours may appear differently depending on your screen, device, lighting and display settings;
- print placement, scale and colour may vary slightly between production runs;
- garment fit, feel, fabric weight, sizing and finish may vary between product types, suppliers, print providers and fulfilment locations;
- product images may include mock-ups, lifestyle images or digital previews;
- small, reasonable differences may occur because of the print-on-demand production process;
- product and variant availability can change without notice.
Small, reasonable production or display variations are not necessarily product faults. This does not apply where a product is clearly misprinted, incorrectly supplied or materially different from its description or product images.
Please read the complete product description and review all product images before placing an order.
Where sizing applies, each product and variant has its own size guide included in the product image gallery. Please review the guide and measurements for the exact product and variant you are purchasing.
Unless expressly stated and substantiated on the relevant product page, our products should not be treated as Australian made. Goompy creates its own designs, but blank products, printing, packing and shipping may be handled by third-party providers in Australia or other countries.
5. Made-to-order production
Our products are generally made to order through third-party print-on-demand fulfilment partners and print providers.
Production may begin shortly after an order is placed. Because of this, we may not be able to change or cancel an order after it has been submitted.
Before completing checkout, please carefully check:
- the product;
- the design;
- the product variant;
- the size;
- the colour;
- the quantity;
- the shipping address;
- the email address;
- the phone number, if provided.
If you notice an error after placing your order, contact us immediately at goompy@outlook.com.au.
We will try to help, but we cannot guarantee that a change or cancellation will be possible after the order has entered production.
6. Orders and acceptance
When you place an order, you are making an offer to purchase the products included in that order.
An automated order confirmation acknowledges that we have received your order. It does not prevent us from declining or cancelling the order where reasonably necessary.
We may decline or cancel an order where:
- a product or variant is unavailable;
- fulfilment is not possible through an available production partner;
- there is an error in the product information, price, discount, shipping charge or description;
- payment is not authorized, is reversed or cannot be verified;
- the shipping address is incomplete, invalid or not serviceable;
- we reasonably suspect fraud, misuse or unauthorized activity;
- the order breaches these Terms or applicable law;
- accepting the order would create a safety, legal or operational issue.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item or order unless we are legally entitled to withhold an amount.
We may contact you using the email address, phone number, billing information or shipping information provided with your order.
7. Prices, currencies and taxes
Prices are shown in the currency displayed on our website or at checkout.
Prices, discounts, promotions and product availability may change before an order is placed.
Once we have accepted an order, we will not increase the agreed product price. This does not prevent us from contacting you about an obvious pricing or checkout error and offering you the choice of proceeding with corrected information or receiving a cancellation and refund.
Shipping costs and any taxes or other charges collected by us will be displayed at checkout where applicable.
For international orders, customs duties, import taxes, carrier fees or other charges may apply. Where these charges are not collected at checkout, you may be responsible for paying them directly to the carrier, customs authority or other relevant party.
Your bank, card issuer or payment provider may charge currency conversion fees, international transaction fees or other charges. These charges are controlled by your provider and are not charged by Goompy.
8. Payment
Payments are processed through Shopify and the payment providers made available at checkout.
Goompy does not directly store your complete credit card or debit card details.
By submitting payment information, you confirm that:
- you are authorized to use the selected payment method;
- the payment information you provide is accurate;
- you authorize the applicable payment provider to charge the total amount displayed at checkout;
- you will not knowingly submit a false or fraudulent payment dispute or chargeback.
Nothing in this section limits your right to dispute an unauthorized or incorrect transaction or exercise any right available under applicable law.
If a payment is declined, reversed, cancelled or subject to a payment dispute, we may pause or cancel fulfilment while the issue is investigated.
9. Production, shipping and delivery
Our Shipping Policy forms part of these Terms and contains additional information about production, shipping, tracking and delivery.
Production and delivery timeframes are estimates unless we expressly state that a particular delivery date is guaranteed.
Production and shipping times may vary because of:
- product or variant availability;
- print provider capacity;
- fulfilment location;
- production quality checks;
- public holidays;
- peak shopping periods;
- weather events;
- customs processing;
- carrier or postal delays;
- incorrect or incomplete delivery information;
- circumstances outside our reasonable control.
We will use reasonable efforts to fulfil accepted orders within the estimated timeframe provided.
If we become aware of a significant delay, we may contact you with an update. Where applicable law gives you the right to cancel because of a delay or failure to supply within a reasonable time, we will honor that right.
Orders containing multiple products may be produced or shipped from different fulfilment locations. Products may arrive in separate parcels and may have separate tracking numbers.
10. Shipping addresses
You are responsible for providing a complete and accurate shipping address.
If you notice an address error after placing your order, contact us immediately. We will try to update the address, but changes cannot be guaranteed once production or shipping has started.
If a parcel is delayed, returned, lost or unable to be delivered because of an incorrect or incomplete address provided by the customer, additional production or shipping charges may apply where permitted by law.
This does not apply where the delivery problem was caused by an error made by Goompy or one of our service providers.
If a parcel is returned to sender because of an incorrect address, failed delivery attempt, refusal to accept delivery, failure to collect the parcel or a similar issue, we will contact you where reasonably possible to discuss the available next steps.
11. Returns, refunds and replacements
Our Return and Refund Policy forms part of these Terms and contains complete information about returns, refunds, cancellations, damaged products and customer selection errors.
Because our products are made specifically for each order, we do not accept returns, exchanges or refunds for:
- change of mind;
- buyer’s remorse;
- selecting the wrong size;
- selecting the wrong colour, design, style or product;
- ordering an item by mistake;
- duplicate orders placed by the customer;
- sale or promotional products, unless there is a fault or another issue covered by applicable law.
These exclusions apply to change-of-mind requests and customer selection errors. They do not remove your rights when a product is faulty, damaged, misprinted, incorrectly supplied or materially different from its description.
If your item arrives damaged, faulty, misprinted, incorrectly supplied or materially different from its description, please contact us as soon as reasonably possible at goompy@outlook.com.au.
We may ask for your order number, a description of the issue and clear photographs to help us assess the problem.
Once the issue has been assessed, we will provide an appropriate remedy where required. Depending on the circumstances, this may include a replacement, reprint, refund or another remedy available under applicable consumer law.
Goompy is responsible for handling your request. You will not be required to contact our print-on-demand provider directly.
12. Product care and use
You are responsible for reviewing and following any care or use instructions provided on the product, product page, label, packaging or order materials.
Goompy is not responsible for damage caused by:
- improper washing or drying;
- ironing directly over printed artwork;
- bleaching or using unsuitable cleaning products;
- alterations;
- misuse;
- accidental damage;
- excessive or unreasonable wear;
- failure to follow the supplied care instructions.
This section does not apply where the damage or problem results from a fault, defect or failure to meet a consumer guarantee.
13. Product safety and recalls
If we become aware of a safety issue affecting a product, we may contact affected customers using the contact information provided with their orders.
If you receive a product safety or recall notice from Goompy, please stop using the affected product and follow the instructions provided.
Nothing in this section limits any consumer right or remedy available under applicable product safety or consumer protection law.
14. Intellectual property
Unless otherwise stated, Goompy owns or is authorized to use the designs, artwork, graphics, logos, brand names, product images, website copy and other original materials displayed through our store.
Buying a Goompy product does not give you ownership of, or a commercial license to use, our intellectual property.
Without our written permission, you must not:
- copy, reproduce, trace, redraw or imitate our designs;
- upload our designs to another print-on-demand service;
- use our designs, branding or artwork for commercial purposes;
- manufacture or sell products containing our artwork or branding;
- use our product images, website copy or other brand assets for commercial purposes;
- remove or alter copyright, trade mark or ownership notices;
- represent yourself as being connected with or authorized by Goompy when you are not.
You may browse our website and use its content for personal, non-commercial shopping purposes.
Third-party names, platforms, logos and trade marks belong to their respective owners.
15. Reviews, feedback and customer content
If you submit a review, comment, message, photograph, suggestion or other content to Goompy, you confirm that:
- the content is truthful and accurate to the best of your knowledge;
- you have the right to submit it;
- it does not infringe another person’s rights;
- it is not unlawful, misleading, abusive, obscene, defamatory or harmful;
- it does not contain malware, spam or harmful code.
If you submit a review or other content directly to Goompy for publication, you give us non-exclusive, royalty-free permission to display and share that content in connection with our website, social media and marketing.
You continue to own any intellectual property rights you have in your content.
If you tag Goompy in a social media post, we may interact with or share the post using the sharing features available on that platform. We will request your permission before using your content outside the original platform or in paid advertising.
Photographs provided privately for customer support, product faults or order issues will be used to assess the issue, communicate with relevant service providers and provide customer support. We will not use those photographs in public marketing without your permission.
We may remove, edit or decline to publish content where we reasonably believe it is unlawful, misleading, offensive, infringing, fraudulent, irrelevant or inconsistent with these Terms.
16. Privacy
Our collection, use, disclosure and handling of personal information are described in our Privacy Policy.
Our Privacy Policy forms part of these Terms and is available through the footer of our website.
By using our website, placing an order, creating an account, subscribing to marketing or contacting us, you acknowledge that personal information will be handled as described in our Privacy Policy and in accordance with applicable law.
17. Email marketing
If you subscribe to Goompy email marketing, we may send you promotional emails about products, launches, offers, competitions and brand updates.
We will only send marketing messages where we have the consent or another lawful basis required to do so.
You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us at goompy@outlook.com.au.
We will process unsubscribe requests in accordance with applicable law.
Even if you unsubscribe from marketing, we may continue sending non-marketing messages necessary to manage your relationship with us. These may include order confirmations, shipping updates, account notifications, customer support replies, product safety notices and important service information.
18. Third-party services and providers
We use third-party services to operate our store and fulfil orders. These may include:
- Shopify;
- payment processors;
- print-on-demand fulfilment partners;
- print providers;
- couriers and postal carriers;
- analytics and advertising services;
- email service providers;
- customer support tools;
- social media platforms.
These services may have their own terms and privacy practices.
We are not responsible for independent third-party websites or services that we do not own or control.
However, nothing in this section limits Goompy’s responsibility for handling customer orders, responding to customer enquiries or providing remedies where required under applicable consumer law.
19. Relationship with Shopify
Our online store is powered by Shopify.
The contract for products purchased through our store is between you and Goompy. Shopify is not the seller of Goompy products.
Shopify and its related service providers may provide website, checkout, payment, data processing or other services used to operate our store.
The way personal information is handled through these services is addressed in our Privacy Policy and any applicable Shopify privacy information.
20. Promotions and discount codes
We may offer promotions, discount codes, bundles, free shipping offers or other incentives from time to time.
Promotions may be subject to additional conditions, including:
- expiry dates;
- product exclusions;
- minimum purchase requirements;
- location restrictions;
- limits per customer or order;
- availability limits;
- restrictions on combining offers.
Unless stated otherwise, promotions:
- cannot be exchanged for cash;
- cannot be applied retrospectively to completed orders;
- cannot be combined with other offers;
- remain subject to product and fulfilment availability.
We may correct, pause or withdraw a promotion where reasonably necessary because of an error, fraud, misuse, technical problem or other legitimate issue.
This will not remove any right already acquired under a completed and valid order unless permitted by law.
21. Errors, inaccuracies and availability
We take reasonable care to keep our website information accurate and current, but errors may occur.
Errors may relate to:
- product descriptions;
- prices;
- discounts;
- product images;
- shipping charges;
- delivery estimates;
- availability;
- checkout information;
- promotional conditions.
If we identify an error before accepting an order, we may correct the information.
If an error affects an order you have already placed, we may contact you and offer you the choice of proceeding with corrected information or cancelling the affected product or order for a refund.
We are not required to supply a product at an obviously incorrect price where the order has not been accepted. Nothing in this section limits any right you may have where an order has already been accepted or where applicable law requires a different outcome.
22. Prohibited uses
You must not use our website or services:
- for an unlawful, fraudulent or harmful purpose;
- to infringe Goompy’s intellectual property or another person’s rights;
- to provide false, misleading or inaccurate information;
- to harass, abuse, threaten, defame or harm another person;
- to upload or transmit viruses, malware or harmful code;
- to interfere with the security or operation of the website;
- to attempt to access accounts, systems or information without authorisation;
- to scrape, harvest or extract website information using automated systems without permission;
- to bypass website security measures or purchase restrictions;
- to impersonate another person or misrepresent your identity;
- to make fraudulent purchases, payment disputes or claims;
- to use our website or services in a way that breaches applicable law.
23. Website availability and security
We take reasonable steps to maintain the security and availability of our website.
However, we cannot guarantee that the website will always be available, uninterrupted, completely secure or free from technical errors.
We may temporarily restrict access to parts of the website for maintenance, security, updates or operational reasons.
You are responsible for maintaining appropriate security on your own device, account, network and login information.
Nothing in this section limits our responsibility where a problem is caused by our breach of law, negligence or failure to use reasonable care.
24. Suspension and termination
We may suspend or restrict access to an account or service where we reasonably believe this is necessary because of:
- a serious or repeated breach of these Terms;
- suspected fraud or unauthorised activity;
- a security threat;
- abusive or unlawful behaviour;
- a legal or regulatory requirement;
- a risk of harm to Goompy, a customer or another person.
Where reasonably practical, we will provide notice and an opportunity to resolve the issue.
Suspension or termination of website access does not automatically cancel an accepted and paid order.
If we cancel an accepted order because we cannot fulfil it, we will provide a refund for the cancelled product or order unless we are legally entitled to do otherwise.
Sections of these Terms relating to intellectual property, payment obligations, customer content, disputes and other matters that reasonably need to continue will survive termination.
25. Liability
Nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
To the extent permitted by law, Goompy is not responsible for loss or damage caused by:
- customer misuse of a product;
- failure to follow product care or safety instructions;
- incorrect information provided by the customer;
- unauthorized access resulting from the customer’s failure to secure their account;
- independent third-party websites or services that Goompy does not control;
- events outside our reasonable control.
This does not apply to the extent that the loss or damage was caused or contributed to by Goompy’s breach, negligence, unlawful conduct or failure to meet an applicable consumer guarantee.
Where liability can lawfully be limited, we are not responsible for indirect or consequential loss that was not reasonably foreseeable at the time of the transaction.
26. Events outside our reasonable control
We are not responsible for a delay or failure caused by an event outside our reasonable control, provided that we take reasonable steps to reduce the effect of the event and resume performance where possible.
Events outside our reasonable control may include natural disasters, severe weather, transport disruption, customs delays, carrier failures, industrial action, government restrictions, widespread internet or payment-system outages and major disruptions affecting fulfilment providers.
If an event causes a significant delay, we will provide an update where reasonably possible.
Nothing in this section removes any right you may have to cancel an order or receive another remedy where products cannot be supplied within a reasonable time.
27. Changes to these Terms
We may update these Terms to reflect changes to our business, website, services, fulfilment arrangements or legal obligations.
The updated Terms will be published on our website with a revised last-updated date.
Changes will apply to website use from the date they are published.
Unless required by law or agreed with you, changes will not retrospectively alter the main terms applying to an order that was accepted before the updated Terms were published.
28. Dispute resolution
If you have a concern about an order, product or service, please contact us first at goompy@outlook.com.au.
Please include your order number and a clear description of the issue.
We will review your concern and try to resolve it fairly and within a reasonable time.
Nothing in this section prevents you from contacting a consumer protection agency, payment provider, court, tribunal or other authority, or exercising any right available under applicable law.
29. Severability
If a provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be removed or limited only to the extent necessary.
The remaining provisions will continue to apply where they can operate independently.
30. No waiver
If Goompy does not immediately enforce a provision of these Terms, this does not mean we have permanently waived the right to enforce it.
A waiver will only apply to the particular circumstance for which it was given.
31. Governing law
These Terms and transactions through our store are governed by the laws applying in Australia.
Any mandatory consumer protections applying in your location continue to apply.
Nothing in this section limits your right to bring a claim in a court or tribunal that has jurisdiction under applicable law.
32. Contact us
For questions about these Terms, an order or a Goompy product, contact:
Goompy
Email: goompy@outlook.com.au
Additional business contact information is available through the Contact Information page on our website.