# Terms of Service
**Last updated: 29 June 2026**
Welcome to Goompy.
These Terms of Service explain the rules that apply when you visit our website, browse our store, place an order, create an account, contact us, or otherwise use our services.
In these Terms, **“Goompy”**, **“we”**, **“us”** and **“our”** refer to Goompy. **“You”** and **“your”** refer to the customer, website visitor, account holder or person using our store.
Our store is powered by Shopify. We use print-on-demand fulfilment partners, including Printify, Printful and The Print Bar, to produce and ship our products.
By using our website or placing an order, you agree to these Terms, our Privacy Policy and our Return and Refund Policy.
If you do not agree to these Terms, please do not use our website or place an order.
## 1. Important consumer rights
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, warranty, right or remedy that cannot lawfully be excluded, restricted or modified.
This includes any rights you may have under applicable consumer laws in your location, including laws relating to faulty, damaged, misdescribed, defective, unsafe or incorrectly supplied goods.
If there is any inconsistency between these Terms and a non-excludable consumer right, the consumer right will apply to the extent of the inconsistency.
## 2. About Goompy
Goompy is an online clothing and merchandise brand. We create our own designs and use print-on-demand fulfilment partners to produce and ship products after an order is placed.
Our products are made to order. This means the product is produced specifically for the order placed by the customer.
Our current shipping destinations are the destinations made available at checkout. We do not sell or ship to the European Union.
## 3. Eligibility and accounts
By using our website or placing an order, you confirm that you are at least the age of majority in your location, or that you are using the website with the involvement and consent of a parent or guardian.
Our website is not directed at children. Any kids’ products sold by Goompy are intended to be purchased by adults, parents or guardians.
If you create an account, you are responsible for keeping your login details secure. You are responsible for activity that occurs through your account, unless the activity was caused by our error or something outside your reasonable control.
You agree to provide accurate, current and complete information when creating an account, placing an order or contacting us.
## 4. Our products
We try to describe and display our products as accurately as possible.
However, you understand that:
- colours may appear differently depending on your screen, device, lighting and settings;
- print placement, scale and colour may vary slightly between production runs;
- garment fit, feel, fabric weight, sizing and finish may vary by product type, supplier, print provider or fulfilment location;
- product images may include mockups, lifestyle images or digital previews;
- product availability can change without notice.
Please read the product description and sizing information carefully before placing an order.
Unless we expressly state otherwise on a product page, our products should not be treated as Australian made. Goompy creates its own designs, but the blank garments, printing, packing and shipping may be handled by third-party print-on-demand partners and print providers in different countries.
## 5. Made-to-order production
Our products are generally made to order through print-on-demand fulfilment partners.
Because production may start soon after an order is placed, we may not be able to cancel or change an order after it has been submitted.
Please check your order carefully before completing checkout, including:
- product type;
- size;
- colour;
- design;
- quantity;
- shipping address;
- email address;
- phone number, if provided.
If you notice an error after placing your order, contact us as soon as possible at goompy@outlook.com.au. We will try to help, but we cannot guarantee that changes or cancellations will be possible once an order has entered production.
## 6. Orders
When you place an order, you are making an offer to buy the products in that order.
We may accept or decline an order, or cancel an accepted order, where reasonably necessary. This may include where:
- the product is unavailable;
- there is an error in the product, price, description or shipping information;
- payment is not authorised or is reversed;
- we suspect fraud, misuse or unauthorised activity;
- the shipping address is incomplete, invalid or not serviceable;
- fulfilment is not possible through our production partners;
- the order breaches these Terms or any applicable law.
If we cancel an order after payment has been made, we will refund the amount paid for the cancelled item or order, unless we are legally entitled to do otherwise.
We may contact you using the email address, phone number or billing/shipping information provided at checkout.
## 7. Pricing, currency, taxes and charges
Prices are shown in the currency displayed on our website or at checkout.
Prices, discounts, promotions and product availability may change without notice.
Unless stated otherwise, product prices do not include shipping, handling, customs duties, import taxes, local taxes, carrier fees or other charges that may apply in your location.
Where taxes, duties or import charges are collected at checkout, they will be shown before you place your order where practical.
Where taxes, duties, import charges or carrier fees are not collected at checkout, you may be responsible for paying them directly to the carrier, customs authority or other relevant party.
Your bank, card provider or payment provider may charge currency conversion fees, international transaction fees or other charges. We are not responsible for those fees.
## 8. Payment
Payments are processed through Shopify and its payment providers.
We do not store your full credit card or debit card details.
By submitting payment information, you confirm that:
- you are authorised to use the payment method;
- the payment information you provide is accurate;
- you authorise the payment provider to charge the total amount shown at checkout;
- you will not make a false or improper chargeback.
If your payment is declined, reversed, cancelled or subject to a chargeback, we may cancel or pause fulfilment of your order.
## 9. Shipping, production and delivery
Production and delivery times are estimates only, unless we expressly state that a delivery date is guaranteed.
Production and shipping times may vary due to:
- product availability;
- print provider capacity;
- fulfilment location;
- public holidays;
- weather events;
- customs processing;
- carrier delays;
- incorrect or incomplete address details;
- events outside our reasonable control.
We will use reasonable efforts to fulfil accepted orders within the estimated timeframe shown on our website, product page, checkout or order confirmation.
If we become aware of a significant delay, we may contact you with an update. Where applicable law gives you a right to cancel because of a delay, we will honour that right.
You are responsible for providing a complete and accurate shipping address. We are not responsible for delivery issues caused by incorrect or incomplete address information provided by you, unless the issue was caused by our error.
If a parcel is returned to sender because of an incorrect address, failed delivery attempt, refusal to accept delivery, non-collection or a similar issue, we may contact you to arrange next steps. Additional shipping charges may apply where permitted by law.
## 10. Returns, refunds and replacements
Returns, refunds and replacements are handled in accordance with our Return and Refund Policy, which forms part of these Terms.
You can view our Return and Refund Policy here:
**[Insert Return and Refund Policy link]**
Because our products are made to order, we generally do not accept returns or exchanges for:
- change of mind;
- buyer’s remorse;
- incorrect size selected by the customer;
- incorrect colour or product selected by the customer;
- customer ordering mistakes.
However, if your item arrives damaged, defective, misprinted or incorrect, please contact us within the timeframe stated in our Return and Refund Policy.
We may ask you to provide clear photos of the issue so that we can assess the problem and work with our fulfilment partner. In many cases, you will not need to send the item back unless we specifically ask you to.
Where appropriate, we may arrange a replacement, reprint, refund or another remedy.
Nothing in this section limits any consumer rights that cannot lawfully be excluded.
## 11. Product care
You are responsible for following any care instructions provided with the product or on the product page.
We are not responsible for damage caused by misuse, improper washing, improper drying, ironing over prints, bleaching, alterations, excessive wear, accidental damage or failure to follow care instructions, except where applicable law says otherwise.
## 12. Intellectual property
All Goompy designs, artwork, graphics, logos, brand names, product images, copy, website content and other materials are owned by Goompy or used by Goompy with permission.
Buying a product from Goompy does not give you ownership of, or a licence to use, our intellectual property.
You must not, without our written permission:
- copy, reproduce, trace, redraw or imitate our designs;
- upload our designs to another print-on-demand service;
- use our designs for commercial purposes;
- sell products using our artwork or branding;
- use our product images, website copy or brand assets;
- register or use confusingly similar names, logos or designs;
- remove or alter copyright, trade mark or ownership notices.
You may use our website and content for personal, non-commercial shopping purposes only.
All third-party names, platforms, logos and marks belong to their respective owners.
## 13. Reviews, feedback and user content
If you submit a review, comment, message, photo, suggestion, idea or other content to us, you confirm that:
- the content is truthful and accurate to the best of your knowledge;
- you have the right to provide it;
- it does not infringe another person’s rights;
- it is not unlawful, misleading, abusive, obscene, defamatory or harmful;
- it does not contain malware, spam or harmful code.
Where you submit a public review, social media tag, testimonial or similar content, you grant Goompy a worldwide, royalty-free, non-exclusive licence to use, reproduce, display, publish and share that content for business, marketing and promotional purposes.
Customer support photos sent for damaged, defective, misprinted or incorrect item claims are treated differently. We use those photos to assess the issue, deal with fulfilment partners and provide support. We will not use customer support issue photos in public marketing unless we ask for your permission.
We may remove, edit or refuse to publish user content where we reasonably consider it inappropriate, unlawful, misleading, offensive, infringing or inconsistent with these Terms.
## 14. Privacy
Our handling of personal information is described in our Privacy Policy.
You can view our Privacy Policy here:
**[Insert Privacy Policy link]**
By using our website, placing an order, creating an account, subscribing to email marketing or contacting us, you acknowledge that we will collect, use and disclose personal information as described in our Privacy Policy.
## 15. Email marketing
If you subscribe to our email marketing, we may send you promotional emails about Goompy products, offers, launches and updates.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at goompy@outlook.com.au.
Even if you unsubscribe from marketing emails, we may still send non-marketing messages, including order confirmations, shipping updates, account messages, customer support replies and important service notices.
We do not currently use SMS marketing. If this changes, we will update our Privacy Policy and marketing practices.
## 16. Third-party services, tools and links
Our website may use or link to third-party services, tools, platforms or websites, including Shopify, payment providers, print-on-demand fulfilment partners, shipping providers, advertising platforms and social media platforms.
Third-party services may have their own terms, privacy policies and practices. We are not responsible for third-party websites or services that we do not control.
If you click a third-party link or use a third-party service, you do so at your own discretion.
## 17. Relationship with Shopify
Our store is powered by Shopify.
Any sales and purchases made through our store are between you and Goompy, not Shopify.
To the extent permitted by law, Shopify is not responsible for products sold by Goompy, fulfilment of orders, customer support, returns, refunds, replacements, product issues, injuries, losses or disputes arising from purchases made from Goompy.
This does not limit any rights you may have under Shopify’s own consumer-facing services or privacy tools where they apply.
## 18. Promotions and discount codes
We may offer promotions, discounts, bundles, free shipping offers or discount codes from time to time.
Promotions may be subject to separate terms, including expiry dates, product exclusions, minimum spend requirements, customer limits or location restrictions.
Unless stated otherwise, promotions:
- cannot be exchanged for cash;
- cannot be applied retrospectively to past orders;
- may not be combined with other offers;
- may be changed, paused or withdrawn where reasonably necessary.
If a promotion is affected by an error, misuse, fraud or technical issue, we may cancel, correct or refuse the promotion to the extent permitted by law.
## 19. Errors, inaccuracies and availability
We try to keep our website accurate and up to date, but errors may occur.
Errors may relate to product descriptions, pricing, discounts, images, shipping charges, delivery estimates, product availability or other information.
Where we identify an error, we may correct it. If the error affects an order you have placed, we may contact you to confirm whether you want to proceed with the corrected information, or we may cancel the affected item or order and provide a refund where required.
We are not required to supply a product at an incorrect price where the error is obvious or where the order has not been accepted.
## 20. Prohibited uses
You must not use our website or services:
- for any unlawful, fraudulent or harmful purpose;
- to infringe our intellectual property or the rights of another person;
- to submit false, misleading or inaccurate information;
- to harass, abuse, threaten, defame or harm another person;
- to upload or transmit viruses, malware or harmf
