Legal notice
Last updated: 22 August 2026
Business Information
Store name: Goompy
ABN: 89 642 793 598
Business location: Townsville, QLD 4817, Australia
Goompy operates this online store and website. Our store is powered by Shopify, and our original designs are produced and shipped through third-party print-on-demand fulfilment partners. The provider and fulfilment location may vary between products and orders.
Contact Information
For customer support, order questions, shipping enquiries, return or refund requests, privacy requests or general enquiries, please contact:
Email: goompy@outlook.com.au
Please do not send returns to our business location. Because products may be produced through different print-on-demand fulfilment locations, you must contact us for the correct return instructions before sending an item.
Customer Support and Complaints
If you have an issue with an order or your experience with Goompy, please contact us at goompy@outlook.com.au. Please include your order number and a clear explanation of the issue so we can review the matter and try to resolve it.
Goompy is responsible for handling customer enquiries, order issues and applicable remedies. Customers will not be required to contact our print-on-demand fulfilment partners directly.
Issues involving damaged, faulty, misprinted, incorrectly supplied or materially misdescribed products are handled in accordance with our Return and Refund Policy and applicable consumer law.
Store Policies
Your use of our website and any purchase from Goompy are also governed by the following policies:
Intellectual Property
Unless otherwise stated, Goompy’s original artwork, designs, logos, product images, written content and other brand materials are owned by or licensed to Goompy. They must not be copied, reproduced, distributed, sold or used for commercial purposes without our prior written permission.
Consumer Rights
Nothing in this Legal Notice or any other Goompy policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under the Australian Consumer Law or other applicable consumer protection laws.
Dispute Resolution
If you have a complaint or dispute, please contact us first at goompy@outlook.com.au so we can review the matter and try to resolve it directly.
Nothing in this section limits any right you may have to contact a relevant consumer protection authority, privacy regulator, payment provider or dispute resolution bo