Privacy policy

Last updated: 22 August 2026

Goompy, ABN 89 642 793 598, operates this online store and website. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, create an account, contact us, subscribe to marketing or otherwise interact with Goompy.

Our store is powered by Shopify. We also use third-party print-on-demand fulfilment partners, print providers, payment providers, delivery providers, advertising platforms and other service providers to operate our store and fulfil customer orders.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: goompy@outlook.com.au
Business location: Townsville, QLD 4817, Australia
ABN: 89 642 793 598

1. Personal information we collect

We collect personal information reasonably needed to operate our store, process and fulfil orders, provide customer support, improve our services, protect our business and conduct marketing where permitted.

Depending on how you interact with us, the personal information we collect may include:

  • Contact information, including your name, email address, billing address, delivery address and phone number.
  • Order information, including the products, designs, sizes, colours and quantities ordered, order value, delivery method, tracking details and order history.
  • Payment-related information, including payment status, transaction confirmation and limited payment information supplied through Shopify or a payment provider.
  • Account information, if you create a customer account, including account details, order history and saved preferences.
  • Customer-support information, including emails, messages, questions, cancellation requests, return or refund requests and other communications.
  • Product-issue evidence, including photographs and information supplied in connection with a damaged, faulty, misprinted, incorrectly supplied or missing item.
  • Marketing information, including your subscription status, marketing preferences, consent records and interactions with marketing emails.
  • Website and device information, including your IP address, browser type, device type, pages and products viewed, cart and checkout activity, referring website, approximate location and cookie or pixel information.
  • Fraud and security information, including information used by Shopify, payment providers and security services to identify suspicious or unauthorised activity.

We do not ordinarily receive or store complete payment-card numbers. Full payment-card information is generally handled by Shopify and the payment provider used to complete the transaction.

Please do not send us photographs containing faces, children, identity documents, payment cards or other unnecessary private information. For a product issue, photographs of the item, print, garment label, packaging and delivery label are generally sufficient.

2. How we collect personal information

We may collect personal information:

  • directly from you when you place an order, create an account, contact us, subscribe to marketing or submit information about a product issue;
  • automatically when you use our website, including through cookies, pixels and similar technology;
  • from Shopify, payment providers, fulfilment partners, print providers, delivery providers and other service providers involved in your order;
  • from advertising, marketing and analytics platforms used to measure store and advertising performance; and
  • from publicly available sources or social media where you interact with Goompy.

3. How we use personal information

We may use personal information to:

  • operate and maintain our website and online store;
  • process payments and customer orders;
  • produce, pack, fulfil and deliver made-to-order products;
  • send order confirmations, tracking information, delivery updates and service messages;
  • respond to questions and customer-support requests;
  • assess damaged, faulty, misprinted, incorrect or missing-item claims;
  • arrange replacements, reprints, refunds or other appropriate remedies;
  • manage customer accounts and order histories;
  • detect and prevent fraud, misuse, security incidents and unauthorised transactions;
  • improve our website, products, advertising and customer experience;
  • measure website activity and advertising performance;
  • send email marketing where you have subscribed or where otherwise permitted;
  • show and measure advertising on platforms such as Meta and TikTok;
  • maintain business, tax, accounting and transaction records;
  • comply with legal and regulatory requirements; and
  • establish, exercise or defend our legal rights.

4. Shopify and payment providers

Our store is hosted by Shopify. Shopify supplies the ecommerce platform used to operate our website, display products, manage checkout, process orders and provide customer privacy and fraud-prevention features.

When you use our store, Shopify and its service providers may collect and process personal information needed to provide these services. Shopify may also process personal information outside Australia.

Payments are processed by Shopify and the payment provider selected during checkout. Payment providers may collect your name, billing information, payment-card details and transaction information in accordance with their own privacy practices.

5. Print-on-demand fulfilment and print providers

Goompy creates its own designs and uses third-party print-on-demand fulfilment partners and print providers to produce, pack and ship products after an order is placed.

The provider and fulfilment location used may vary depending on the product, delivery destination, availability, production capacity and other fulfilment requirements. We may change or add providers as our product range and business develop.

To produce and fulfil an order, we may provide the selected fulfilment partner, print provider and their service providers with information such as:

  • your name;
  • delivery address;
  • email address or phone number where required for delivery;
  • order number;
  • product, size, colour, quantity and design information;
  • delivery method; and
  • support information or photographs where needed to assess a production or fulfilment issue.

These providers may process personal information outside Australia, depending on the product, fulfilment location, delivery destination and provider used.

6. Delivery providers

We may provide delivery carriers, postal services and logistics providers with the information reasonably needed to deliver your order. This may include your name, delivery address, phone number, email address, order reference and delivery instructions.

When an order contains multiple products, those products may be fulfilled from different locations. This may result in separate parcels, tracking numbers and disclosures to more than one delivery provider.

7. Email marketing

If you subscribe to Goompy email marketing, we may use your email address and marketing preferences to send product updates, offers, launches and other promotional communications.

You can unsubscribe at any time by using the unsubscribe link included in a marketing email or by contacting us at goompy@outlook.com.au.

If you unsubscribe from marketing, we may still send non-marketing communications needed to manage your order or customer relationship. These may include order confirmations, delivery updates, account notices, customer-support replies and replacement or refund updates.

We do not currently use SMS marketing. If this changes, we will update this policy and seek any consent required before sending SMS marketing.

8. Cookies, analytics and advertising technology

Our website and service providers may use cookies, pixels, tags and similar technology to operate the store, remember customer preferences, understand website use, prevent fraud and measure advertising.

Depending on the tools enabled on our store and your privacy choices, these technologies may collect information such as:

  • pages and products viewed;
  • items added to a cart;
  • checkout and purchase activity;
  • IP address;
  • browser, operating system and device information;
  • approximate location;
  • advertising interactions;
  • referring websites; and
  • hashed contact information, such as an email address or phone number, where advanced matching or a similar advertising feature is enabled.

We may use advertising platforms such as Meta and TikTok to show advertisements, measure their performance, understand which advertisements lead to website visits or purchases and create relevant advertising audiences where permitted.

These platforms may process information under their own privacy policies and platform terms.

You can manage cookies through your browser settings. Where our website displays a cookie banner, privacy-preferences page or data-sharing opt-out tool, you may also use those tools to manage available choices.

Blocking some cookies may affect website features such as the shopping cart, checkout, saved preferences, product recommendations and advertising measurement.

9. When we disclose personal information

We may disclose personal information where reasonably required to:

  • Shopify and its ecommerce service providers;
  • payment processors and fraud-prevention providers;
  • print-on-demand fulfilment partners and print providers;
  • postal services, couriers and logistics providers;
  • email marketing platforms;
  • advertising platforms, including Meta and TikTok;
  • website hosting, analytics, security and performance providers;
  • customer-support and business software providers;
  • accountants, lawyers, insurers and other professional advisers;
  • government, regulatory, court or law-enforcement bodies where disclosure is authorised or required by law; and
  • a buyer, adviser or other relevant party if Goompy is sold, merged, restructured or transferred.

We do not sell customer contact lists for money.

Some privacy laws may define the use of advertising pixels, audience matching, retargeting or targeted advertising as a sale or sharing of personal information. Where applicable rights and opt-out tools are available, you may use our privacy-preferences or data-sharing opt-out tools or contact us for assistance.

10. Overseas processing and disclosure

Goompy is based in Australia. However, Shopify, print-on-demand providers, print providers, payment providers, delivery providers, advertising platforms and other service providers may process, store or access personal information in other countries.

Depending on the services, product and order involved, these countries may include the United States, Canada, New Zealand and countries where products are produced, services are operated or parcels are delivered.

Privacy and data-protection laws in these countries may differ from Australian law. Where required, we will take reasonable steps in connection with overseas disclosures and the service providers we use.

11. How long we keep personal information

We keep personal information for as long as reasonably needed for the purposes described in this policy or as required or permitted by law.

This may include retaining information to:

  • process and fulfil orders;
  • provide customer support;
  • manage replacements, reprints and refunds;
  • maintain business, tax and accounting records;
  • prevent fraud, misuse and security issues;
  • resolve complaints or disputes; and
  • comply with legal, contractual and platform record-keeping requirements.

Photographs and information supplied for damaged, faulty, misprinted or incorrectly supplied product claims are kept only for as long as reasonably needed to assess the issue, communicate with the relevant fulfilment partner, provide a remedy and maintain reasonable business records.

When personal information is no longer reasonably needed, we will take reasonable steps to delete or de-identify it. Some information may remain in secure backups or platform records where immediate deletion is not technically practical or where retention is required by law.

12. How we protect personal information

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include using reputable ecommerce and payment platforms, applying account-security controls, restricting access to customer information where practical and using security features supplied by Shopify and our other service providers.

No website, payment system, email service or internet transmission can be guaranteed to be completely secure. Please do not send complete payment-card information, identity documents, photographs of children or other unnecessary sensitive information by email.

If we become aware of a data incident involving personal information, we will assess and respond to it and provide notifications where required by applicable law.

13. Children’s privacy

Our website and services are not directed at children.

Goompy may offer products intended for children, but those products are intended to be viewed and purchased by adults, parents or guardians. We do not knowingly collect personal information directly from children.

If you believe a child has provided personal information to us without appropriate involvement or consent from a parent or guardian, please contact us at goompy@outlook.com.au. We will review the matter and take reasonable steps to delete the information where appropriate.

14. Your privacy rights and choices

Depending on the privacy laws applying to you, you may have the right to:

  • request access to personal information we hold about you;
  • ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading;
  • request deletion of personal information where we are legally able to delete it;
  • withdraw consent where processing is based on consent;
  • unsubscribe from promotional emails;
  • object to or restrict certain uses of personal information;
  • opt out of certain targeted advertising, sale or sharing activities where those rights apply; and
  • make a complaint about how your personal information has been handled.

To make a privacy request, email goompy@outlook.com.au and explain what you are requesting. Please include enough information for us to identify the relevant customer account, order or communication.

We may need to verify your identity before providing access, correcting information or completing another privacy request. An authorised representative may make a request on your behalf, but we may ask for evidence of their authority.

We will respond within a reasonable period and as required by applicable law. Some information may need to be retained for legal, tax, accounting, fraud-prevention, dispute-resolution, fulfilment or platform record-keeping reasons.

15. Privacy complaints

If you believe we have mishandled your personal information, please contact us at goompy@outlook.com.au.

Please describe the issue and include any relevant order number, dates or communications. We will review the complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to make a complaint to the privacy regulator applying in your location.

For Australian privacy matters, this may include the Office of the Australian Information Commissioner. Customers in other locations may also have the right to contact their relevant local privacy or data-protection authority.

16. Third-party websites and services

Our website may contain links to third-party websites, social media platforms or services that Goompy does not control.

Third parties have their own privacy policies and information-handling practices. We recommend reviewing the relevant privacy policy before providing personal information to a third-party service.

17. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our website, products, service providers, advertising tools, business practices or legal obligations.

When we update the policy, we will change the “Last updated” date at the beginning of the page. Where required, we may also provide notice of significant changes through our website, by email or through another appropriate method.

18. Contact us

For questions, access or correction requests, privacy choices or complaints, please contact:

Business: Goompy
ABN: 89 642 793 598
Email: goompy@outlook.com.au
Business location: Townsville, QLD 4817, Australia

For privacy purposes, Goompy is responsible for handling personal information collected through this store.