Shipping policy
Last updated: 22 August 2026
At Goompy, every item is made to order using our original designs and produced through our print-on-demand fulfilment partners. This means your item is produced after your order is placed.
Delivery involves two stages:
1. Production time: The time required to produce, check and pack your item.
2. Shipping time: The time required for the carrier to deliver your parcel after production is complete.
Your total estimated delivery time includes both production and shipping time.
Production Time
Most orders are produced within 2 to 7 business days after the order is placed.
Production times may vary depending on:
- the product and variant ordered
- blank garment or product availability
- the print-on-demand fulfilment location
- order volume
- production quality checks
- peak sale and holiday periods
- public holidays
- circumstances outside our reasonable control
If an item does not pass a production quality check and needs to be reprinted, this may add additional time before the order is shipped.
Estimated Australian Delivery Times
Once production is complete, delivery within Australia is generally estimated to take **5 to 7 business days.
As a guide:
- Production: 2 to 7 business days
- Shipping after production: 5 to 7 business days
- Total estimated delivery: 7 to 14 business days
Business days generally exclude weekends and public holidays.
These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times can be affected by the destination, fulfilment location, carrier delays, public holidays, severe weather, peak periods and other circumstances outside our reasonable control.
Shipping Rates
Goompy offers flat-rate shipping across Australia. The applicable shipping charge will be displayed at checkout before you complete your order.
Free shipping is currently available on eligible Australian orders over **A$150**, subject to the offer and eligibility shown at checkout.
Shipping rates and promotions may change from time to time. The shipping amount displayed at checkout will apply to your order.
International Orders
If delivery to a destination outside Australia is available, the applicable shipping options and charges will be displayed at checkout.
International delivery times vary depending on the destination, fulfilment location, carrier and customs processing.
Customs duties, import taxes and other charges may be imposed by the destination country. Unless clearly stated otherwise at checkout, these charges are the customer’s responsibility.
Goompy does not control customs charges or delays caused by customs processing, border checks or local import requirements.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with tracking information where tracking is available.
Please allow approximately 24 to 48 hours for tracking information to begin updating after a shipping label is created.
If your order contains multiple items, they may be produced or shipped from different fulfilment locations. Your items may therefore arrive in separate parcels and have different tracking numbers.
If your tracking has not updated for several business days, contact us at goompy@outlook.com.au and we will look into it.
Incorrect or Incomplete Addresses
Please check your name and delivery address carefully before completing your order.
Because orders can move into production shortly after being placed, we cannot guarantee that an address can be changed after an order has entered production or fulfilment.
If you notice an error, contact us immediately at goompy@outlook.com.au. We will try to assist where possible.
If a parcel cannot be delivered because the customer provided an incorrect or incomplete address, additional production, replacement or reshipping costs may apply where permitted by law. We will explain any applicable costs before proceeding.
You will not be responsible for additional costs where the address error was caused by Goompy or our fulfilment process.
Delivery Delays
Production and delivery timeframes are estimates and can occasionally be affected by circumstances outside our reasonable control.
If we become aware of a significant delay affecting your order, we will provide available information and work with you on an appropriate solution.
If your order has not arrived within its estimated timeframe, contact us at goompy@outlook.com.au
Please include your order number so we can check its production, fulfilment and tracking status.
If an order cannot be supplied within the stated timeframe or within a reasonable time, we will provide an appropriate solution where required. Depending on the circumstances, this may include a replacement, reprint or refund.
Parcels Marked as Delivered
If tracking shows that your parcel has been delivered but you cannot locate it, please first check:
- that the delivery address on your order is correct
- around the delivery location and property
- with other members of your household
- with neighbors who may have accepted the parcel
- with your local post office or courier depot
- for any safe-place or collection instructions shown in the tracking information
If you still cannot locate the parcel, contact us at goompy@outlook.com.au. We will help you investigate the delivery with the carrier where possible.
Lost Parcels
If tracking has stopped updating or your parcel appears to be lost, please contact us so we can investigate with the carrier or fulfilment provider.
If the parcel is confirmed lost before delivery, we will provide an appropriate solution. Depending on the circumstances, this may include a replacement, reprint or refund.
Damaged, Faulty, Misprinted or Incorrect Items
If your item arrives damaged, faulty, misprinted or different from what you ordered, please contact us as soon as possible at **goompy@outlook.com.au**.
Where possible, please contact us within 14 days of delivery. This requested reporting period does not limit any rights you may have under applicable consumer law.
Please include:
- your order number
- a description of the issue
- clear photographs showing the problem
- a photograph of the complete item
- a photograph of the packaging or shipping label, where relevant
We may request additional information or photographs if reasonably required to assess the issue.
Once the issue has been assessed, we will provide an appropriate remedy where required. Depending on the circumstances, this may include a replacement, reprint or refund.
Please also see our Returns & Exchanges Policy for more information.
Consumer Rights
Nothing in this shipping policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded, restricted or modified under the Australian Consumer Law or other applicable consumer protection laws.
Contact Us
For shipping, tracking or delivery enquiries, contact:
goompy@outlook.com.au
Please include your order number so we can assist you as quickly as possible.