Shipping policy


Shipping Policy

**Last updated: 29 June 2026**

At Goompy, each product is made to order using our own designs and print-on-demand fulfilment partners. This means your item is produced after your order is placed.

Because our products are made to order, delivery includes two stages:

1. **Production time**: the time needed to print and prepare your item.
2. **Shipping time**: the time needed for the courier or postal carrier to deliver your order after production is complete.

Total estimated delivery time = production time + shipping time.

## 1. Production time

Most orders are produced within **2 to 7 business days** after the order is placed.

Production times may vary depending on:

- the product ordered;
- the size, colour or garment availability;
- the print provider used;
- order volume;
- quality checks;
- peak sale or holiday periods;
- public holidays;
- stock availability.

If an item needs to be reprinted because it does not pass a production quality check, this may add extra time before shipping.

## 2. Estimated shipping times

Once your order has been produced and packed, it will be shipped to the delivery address provided at checkout.

Estimated shipping times after production are:

Delivery location Estimated shipping time after production |

Australia -  5 to 7 business days 

These timeframes are estimates only and are not guaranteed.

Delivery may take longer during peak periods, public holidays, courier delays, customs delays, severe weather, high order volume, or other events outside our reasonable control.

## 3. Total estimated delivery time

As a guide, your total estimated delivery time is:

 Delivery location Production time  Shipping time Total estimate 

Australia -  2 to 7 business days 

5 to 7 business days 

7 to 14 business days 
 

Business days do not usually include weekends or public holidays.

## 4. Shipping rates

Shipping rates are shown at checkout before you complete your order.

We may offer flat-rate shipping for  Australia, 

Shipping costs may vary depending on the delivery location, product type, number of items ordered, fulfilment partner, shipping method and any promotion active at the time of purchase.

5. Tracking your order

Once your order has shipped, you will receive a shipping confirmation email with tracking details where tracking is available.

Please allow 24 to 48 hours for tracking information to update after the shipping label is created.

If your order includes multiple items, they may be produced or shipped from different fulfilment locations. This means your items may arrive in separate parcels and may have separate tracking numbers.

If your tracking has not updated for several business days, please contact us at goompy@outlook.com.au and we will look into it.

6. Incorrect or incomplete shipping addresses

Please carefully check your shipping address before placing your order.

Because our products are made to order, we may not be able to change the shipping address once your order has been sent to production or fulfilment.

If a parcel is delayed, returned, lost or unable to be delivered because the customer provided an incorrect or incomplete address, the customer may be responsible for any reshipping costs or replacement costs.

If you notice an address mistake after placing your order, contact us as soon as possible at goompy@outlook.com.au. We will do our best to help, but changes are not guaranteed once production has started.

7. Customs, duties and import taxes

For orders shipped outside Australia, customs fees, duties, import taxes or other charges may apply depending on your country’s rules.

These charges are set by the destination country and are the customer’s responsibility unless clearly stated otherwise at checkout.

Goompy is not responsible for delays caused by customs processing, border checks or import requirements.

8. Delivery delays

Production and delivery times are estimates only and are not guaranteed.

Delays may happen because of:

  • peak shopping periods;
  • public holidays;
  • fulfilment partner delays;
  • courier or postal delays;
  • customs processing;
  • incorrect or incomplete addresses;
  • severe weather or events outside our control.

If your order is significantly delayed, please contact us at goompy@outlook.com.au and we will check the order status with the fulfilment or shipping provider.

9. Lost parcels or parcels marked as delivered

If your tracking shows that your parcel has been delivered but you have not received it, please first check:

  • the delivery address on your order;
  • around your property;
  • with other household members;
  • with neighbours;
  • your local post office or courier depot.

If you still cannot locate the parcel, contact us at goompy@outlook.com.au and we will help investigate where possible.

If a parcel is confirmed lost by the carrier or fulfilment provider, we will work with you on the appropriate next steps.

10. Damaged, defective, misprinted or incorrect items

If your item arrives damaged, defective, misprinted or incorrect, please contact us within 14 days of delivery at:

goompy@outlook.com.au

Please include your order number and at least 5 clear photos showing the issue, including photos of the garment, print issue, label or packaging where relevant.

Where appropriate, we may arrange a replacement, reprint or refund in line with our Return and Refund Policy.

11. Contact us

For shipping questions, contact us at:

goompy@outlook.com.au