Refund policy

At Goompy, every item is made to order using our original designs and produced specifically for you through our print-on-demand fulfilment partners. We do not hold ready-made stock for returns or exchanges.

Change of Mind and Customer Selection Errors

Because each item is made specifically for your order, we do not accept returns, exchanges or refunds for:

- change of mind or buyer’s remorse
- selecting the wrong size
- selecting the wrong colour, style or product
- ordering an item by mistake
- duplicate orders placed by the customer
- sale or promotional items, unless there is a fault or another issue covered by applicable consumer law

Please check your product, variant, colour, size and delivery details carefully before completing your purchase.

Size Guides

Each product and variant has its own size guide included in its product image gallery.

Please check the size guide and measurements for the exact product and variant you are purchasing before placing your order. Size and fit can vary between different garments, products and variants.

Because every item is made specifically for your order, we cannot accept a return or exchange when the customer selects the wrong size.

If you receive a different size from the size you ordered, or the item materially differs from the size guide provided for that product or variant, please contact us so we can assess the issue.

Damaged, Faulty, Misprinted or Incorrect Items

If your item arrives damaged, faulty, misprinted or different from what you ordered, please contact us as soon as possible at:

goompy@outlook.com.au

Where possible, please contact us within 14 days of delivery. This requested reporting period does not limit any rights you may have under applicable consumer law.

Please include:

- your order number
- a description of the issue
- clear photographs showing the problem
- a photograph of the complete item
- a photograph of the packaging or shipping label, where relevant

We may request additional information or photographs if reasonably required to assess the issue.

Once the issue has been assessed, we will provide an appropriate remedy where required. Depending on the circumstances, this may include a replacement, reprint or refund.

Returning an Item

Please do not return an item without contacting us and receiving return instructions first.

Because our products are produced through different print-on-demand fulfilment locations, the correct return address can vary between orders. If an approved return is required, we will provide the applicable return address and instructions by email.

In many cases, a physical return will not be required. If we require the return of an item that is confirmed to be faulty, damaged, misprinted or incorrectly supplied, Goompy will cover or reimburse reasonable return postage costs.

Goompy is responsible for handling your request. You will not be required to contact our print-on-demand fulfilment partner directly.

Print and Colour Variations

Colours may look slightly different on screen compared with the finished product because of screen settings, lighting, garment materials and the printing process.

Small, reasonable differences in colour or print placement are not generally considered faults. This does not apply where an item is clearly misprinted, incorrect or materially different from its product description or images.

Order Changes and Cancellations

Orders can move into production shortly after they are placed.

If you need to request a cancellation or change to your order, please contact us immediately at:

goompy@outlook.com.au

We will try to assist, but we cannot guarantee that an order can be changed or cancelled after production has started.

If production has already started, we cannot provide a cancellation or refund for a customer selection error or change of mind.

Refunds

Approved refunds will be issued to the original payment method used for the order.

After a refund has been issued, please allow up to 10 business days for it to appear in your account. Processing times can vary depending on your bank or payment provider.

If more than 10 business days have passed since we confirmed that your refund was issued, please contact us at **goompy@outlook.com.au**.

Original shipping costs are not refunded for change-of-mind or customer selection errors. Where an item has a problem covered by applicable consumer law, shipping costs will be handled in accordance with those rights.

Consumer Rights

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded, restricted or modified under the Australian Consumer Law or other applicable consumer protection laws.

Contact Us

For return, refund, cancellation or product issue enquiries, please contact: