RETURN & REFUND POLICY
# Return & Refund Policy
At Goompy, every garment is made to order using our own original designs and produced through our print-on-demand fulfilment partners.
Because each item is produced specifically for your order, we do not accept returns, refunds or exchanges for:
- change of mind
- buyer’s remorse
- incorrect size selected by the customer
- incorrect colour or style selected by the customer
- ordering the wrong item
- sale or promotional items, unless the item is faulty
Please check the product description, colour, size guide and delivery details carefully before placing your order.
## Damaged, Defective, Misprinted or Incorrect Items
If your item arrives damaged, defective, misprinted or incorrect, please contact us within 14 days of delivery at:
**goompy@outlook.com.au**
Please include:
- your order number
- a short description of the issue
- five clear photos showing the problem
- a photo of the full garment
- a photo of the packaging or shipping label, if relevant
Once we have reviewed the issue, we may arrange a replacement, reprint or refund where appropriate.
In most cases, you will not need to return the item. If a return is required, we will let you know and provide instructions before anything is sent back.
## Print and Colour Disclaimer
Please note that colours may appear slightly different on screen compared with the finished garment due to screen settings, lighting and the print process. Minor placement or colour variation is not considered a fault unless the item is clearly misprinted or incorrect.
## Size Issues
All garments are made to order, so we cannot accept returns or exchanges if the wrong size is selected.
Please check the size guide carefully before purchasing. If you are between sizes, we recommend choosing the size that best matches your preferred fit.
## Order Changes and Cancellations
Because orders move into production quickly, we cannot guarantee changes or cancellations after an order is placed.
If you need to request a change, please contact us immediately at:
**goompy@outlook.com.au**
If your order has already entered production, we may not be able to cancel or change it.
## Refunds
If a refund is approved, it will be processed back to your original payment method.
Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may take additional time to show the refund in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
**goompy@outlook.com.au**
## Shipping and Production Times
Our products are made to order, so production and shipping times may vary depending on product availability, order volume and fulfilment location.
If there is a significant delay with your order, we will contact you with an update.
## Countries We Sell To
Goompy currently sells to customers in:
- Canada
- New Zealand
- United States
We do not currently sell or ship to the European Union.
## Your Consumer Rights
Nothing in this policy is intended to limit any rights you may have under applicable consumer laws.
For support enquiries, please contact:
**goompy@outlook.com.au**
